I have not had a very good experience with Love A Pet in Broken Arrow. My parents bought my new puppy a few items, incuding a hardback book ($17.95) about this breed. Well, my daughter had already bought one, so I went to take the new one back to Love A Pet. I was told that even though I have the receipt, I couldn't return it - that it's their policy not to return books - even though it was bought 12 hours earlier and the spine wasn't even cracked. So I asked him how is someone to know that before they buy it - he (the manager) said that it was posted by the books. So I looked by the books, NO SIGN. When I pointed this out to him, he said "I'm sorry ma'am but we are not going to refund that book, it's our policy." I also noticed that on the receipt it said "No refunds of any kind on live animals after 3 days". Nothing about books. So I wrote the owner a letter explaining this to him, and left my phone number to call me.
I don't know if the manager "misplaced" the letter or the owner doesn't care - but I never got a call and am stuck with a $20 book that I already have.
I don't think that is very good business practice, and the manager was very unprofessional. I will never again take my business to Love A Pet. Not to mention their prices are high, and the puppies have 3'x3' cages that are filled with poo everytime I've been there.
See my other post about Southern Ag - I would recommend going there instead (there is one in Broken Arrow also).