I called and made an appointment to get a tune-up. I stressed that I was going on a trip and I needed the work completed before the weekend. They said, "No problem." I dropped my truck off at 7am to a very courteous and attentive service person. He listened carefully to everything I had to say and wrote it all down. Good, good.
At 4:45 I hadn't heard anything from Budd & Co. so I called to see if I could come by and pick up my truck. The service person told me they had done a break inspection, which was fine and that my transmission needed some work. Oh... and unfortunately he didn't get to the tune-up!! So... he had my car for 10 hours and all he managed to do was take two wheels off and eyeball the pads. The transmission problem was a no brainer. Great... thanks.
The upshot is that I wasn't charged anything. The downside was that it was incredibly inconvenient to have to scramble to get a tune-up (elsewhere) before I left town.
I understand that things get hectic. There are unforeseen interruptions, work takes longer than expected, yadda, yadda, yadda. Perhaps I caught them on an unusual day. Unfortunately, I will have trouble returning to Budd & Co. and I won't recommend it to friends.