I have had horrible experience with this company as an owner and I do not recommend them to anyone. Before they get your business they promise you everything, and trust me I have done my research so I knew which questions to ask. They told me that they had presence in the building, but they are unaware of anything. Once I signed the contract with them learned that they have 2-3 business day response turnaround time, that is if I am lucky. Typically I have to follow up at least several times before I can get a response. They always loop someone new to help you, so you are going in circles. There is an Accountant who is answering your questions, at some point. She does not know anything and she is somehow is the contact person. I do not have a leasing agent, because she vanished. Sending her e-mails is similar to sending them to the black hole. It is costing me more the have this company that to rent directly. The are very prompt to charge all their fees on time, but when it comes to answering my inquiries, it takes them days. They collected move-in fee (way more than needed) from the tenant, but refuse to provide me any credit or assistance for resolving this issue with the building. According to a one sentence e-mail the tenant paid directly to the building. I have asked for a receipt and I am being told they have a canceled check - but I don't have a copy of it. That does not do any good to me. I do not recommend this company, do not waste your time and money.