if customer service is what you are looking for, like a polite acknowledgment or pleasant demeanor, you will simply not find it here. If you are looking to get a fair (very comparable to other places in Seattle that do the same thing for the same price) mani/pedi for $30, in a fairly clean nail salon, then this place suffices. My last experience there was having a 20 year boy tell me that although the sign on the door says that they close at 6pm on a Sunday, they are deciding to close early and would therefore not give my mother a manicure. I think he was especially rude when I politely asked for the service to be performed by one of the ladies working there. the fact that him and his homey swirling around in their chairs and were abrasive and nonchalant simply did not entice me to have him give my mother a half decent manicure. I am not sure if I would patron again, let alone recommend it wholeheartly...then again, you get what you pay for?