At a recent family gathering we had the Menards / Home Depot debate. I am a huge Home Depot fan! The wide aisles and well organized layout make the store extremely shop-able. What really keeps me loyal is that they hire retired handy-men and work-men who really know their stuff and are able to describe it even to the handyman-challenged like me. I can't believe how many projects they've talked me through and how many return trips they've saved me by saying, oh you're going to need this too (I always do!). Now, this next bit I haven't verified -- but my sister in law also says that if you've charged your purchase and lost the receipt, you can plug your credit card number into a computer and print out past receipts to return your items hassle free! Every store needs this!