I had a dead battery so called my auto association and the chose Ray's to come out and give me a tow to a shop I had chosen. The guy talked me into getting the service done at Ray's and I ended up overpaying for a battery that died again in about 6 months. Nothing was wrong with my car. The second battery has lasted a longer time. Next time, however, I will not let them talk me into going there. Since then I've sold the car, but the bad feeling they left is still there.