My tech, Andrew, was awesome! He arrived 15 min early, was polite and attentive, very knowledgable and did an excellent job. He told me what to expect in the next 7 days or so and if I needed a "touch up", just give them a call and they would come out and take care of the pests at no additional cost!!! I'm already impressed, seems like they are more concerned about your pest problem than nickle and diming the customers! Great Job Andrew!!!