I purchased a acoustic/electric guitar from them. The electronics died within weeks, and since I was covered under their insurance plan, they were to repair it. Well, I end up waiting more than 8 months, calling to check in constantly to see if it was ready, to find out that they LOST my guitar. Then they expected us to pay off the rest of the money we owed on a guitar THEY lost. I had to argue with a lady on the phone to get her to understand the situation, and even then she hung up on a mean note. We replaced it for one of the same kind, payed it off, and without even using the electronics, it once again was dead. Since we paid it off, we are no longer under insurance and we have a $399 broken guitar. DO NOT BUY FROM THESE PEOPLE! They are selling terrible merchandise for top dollar, and will do anything to keep you unhappy.