I went to this restaurant for the first time last Sunday evening, with my family who were visiting from out of town. What a disaster! I had a hopeful outlook, based upon the cool decor and some good reviews. There were 5 of us, we had a reservation, and yet they seated us on top of the table next to us, instead of the back of the restaurant where it was totally empty. We were the only table ordering food when we sat down (one other table was paying the check and another was only ordering drinks). The waitress was knowledgeable, although minimally enthusiastic about waiting on us. We ordered appetizers, which came out in a reasonable amount of time. Then we waited.... over 45 minutes passed before our food came. They have an open kitchen, so I could see that the 2 chefs were busy, but I have NO IDEA what they were doing! Does it really take that long to make 2 salads, a burger, steak, and chicken?! Three of the plates came up and sat on the counter for at least 5 minutes, then they took them back and set them under the warmer. The waitress finally just served what was ready after another 5 minutes. The meals that weren't done were salads! They are pre-made, just add the meat... what was the hold-up?! My meal had the wrong side dish, and all the meals were marginally warm. The bartender apologized and took $5 off three of the orders. I felt this was hardly compensatory, but by that time we just wanted to go home (after 2 hours). I can't imagine what the service would be like if the place was actually busy. Never again.
Cons: Slow service