I just bought tickets in person from the Ford Theater's box office. I came back to work and went to the theater's web page to send a link to people I bought tickets for. Guess What - the same tickets are 35% cheaper online with a promotion they are running. Same seat numbers, same day, same time, one row back but in the same section.
I called the office to see about refunding the tickets that I bought in person 40 minutes ago so I could buy the ones on the web for 35% less. It wasn't just that they said the tickets were non-refundable and I was stuck. That much is fair. What really got me was the way they acted like I was bothering them.