Actually USED to like this theater until recently. Employees were always friendly and efficient, short lines, and always seems pretty well staffed. However, the last time I was there, the ticket seller didn't return my credit card after purchase. I had grandchildren with and didn't realize it until later. When I went back to see if they had it, I was directed to whom I believe was a manager. When I told him I had left it there he barely let me get the words out of my mouth before he said ""Credit card.....we don't have any credit cards'. I then tried to tell him it hadn't been returned to me, as soon as I began to speak he raised his voice and informed me they destroy all credit cards. When I asked 'destroyed' he again told me they didn't have any CC's. I went back to my car and thought he had misunderstood me. It made no sense that they would destroy peoples cards taken at counter IMMEDIATELY following a shift. So, I went back in to ask him if he could just check. Again, before I could get that far he told me it was policy and told me I could check the auditorium (he alternated between condescending and looking at me like I was crazy). The fact that he thought I had lost it in a theater proved he wasn't letting me tell him what happened. When I pointed toward the desk and started to tell him it had been left with one of his employees, he AGAIN cut me off, raised his voice (there were guests behind me) and acted as if I were from another planet (you have to understand, he had this huge smile plastered on his face while speaking in a horrible tone, it was terrible). So I left. I have been in Hotel Management (Guest Service Manager, Rooms Division Mngr, Retail etc). This is NOT how you treat customers. You actually hear the customer out and try to do what you can to resolve any issues or even just help. Right. If he would have listened he could have least offered to check. Gotten a phone number. I have NEVER seen where a card was left at time of payment (the employee didn't give it back) and wasn't put up for safekeeping. At least for a week or two if not a few days. HORRIBLE customer service. Yes, I should have made sure I got it back. Especially if I had known I'd be treated like that.