The concept for the renovated theatre was a good one, but it falls very short. I've been several times and I enjoyed it, as long as there were only 3 people in the theatre just after it opened back up. Even then, the meal service at the seats was slow. Now that there are people coming, the staff is not ready. The management has not trained the staff well and it takes a long time to get served. One night, I waited for 30 minutes before I had to finally get up and find someone to help me. Tonight, I waited 45 minutes before someone took my order, then it was almost an hour into the movie and still hadn't gotten my order - not even a coke. It wasn't an anomaly either, the experience has been consistently bad.
If that wasn't enough, the crowd has NOT changed from the crowd that went there before. Very low class and talks throughout the entire movie. The dining atmosphere only perpetuates the chatter. There were 4 couples around me who never stopped talking. This has always been a problem with this theatre due to the people they attract. I think I'll forgo the dining experience and go back to East Hanover where people are more considerate of others who actually WANT to watch the movie. Horrible experience. I do not recommend this theatre!
1. Staff is not trained well for serving customers.
2. My experience with bar staff has not been good. Not trained.
3. Service is extremely slow and distracting when watching the movie.
4. Clientele of the theatre remains the same as the old theatre - rude and inconsiderate (talking incessantly, texting, emailing, on the phone)