A lady by the name of Hope helped me during my first two trips to Arzelle's and was absolutely delightful. When I went back the third time to purchase my dress, I brought two of my bridesmaids with me to help me pick out bridesmaid's dresses and Hope was not there. When we walked in, we were completely ignored even though there was only one other group in the store besides us. I had to wait several minutes by the counter for the young blonde to finish her paperwork before she even acknowledged my presence. Once I told her I wanted to purchase my dress, she was still incredibly rude. I told her I wanted to look at bridesmaid's dresses and she handed me the books without any offer of assistance. The day that I went to pick up my dress(I had to call after 15 weeks to check on it, they lost my number so could not call me to let me know that it had arrived) the young blonde and older woman were the only ones there again. They brought the dress out and handed it to me. I had to ask to try and on and at least they were kind enough to take it to the dressing room for me. They hung it in the dressing room and walked away. I was alone and had to put a wedding dress on by myself. When I walked out to the mirror, both attendants were nowhere to be seen. There was no one to zip me up nor help me with a slip, shoes, veil, etc.. I had enough, quickly redressed and left without anyone noticing. I ended up getting it altered elsewhere and the seamstress told me she had quite of business from Arzelles for the same reason. When I called to ask them if they would at least steam the dress for me, I explained what had happened and how upset I was. I WAS NOT EVEN OFFERED AN APOLOGY!!!!!!!! The only response was ""Oh, well bring it in and we will steam it for you."" Unfortunately, Arzelle's was the only bridal shop in Middle Tn who carried the designer of the dress I had picked out, otherwise, I would have went elsewhere as we did the bridesmaid's dresses.
Pros: Large Selection, elegant atmosphere
Cons: snobby service, unwilling to help, treated poorly, did not call to let me know the dress had arrived