I along with 6 other girlfriends had a spa party today at HC to celebrate a friend's birthday. Let me just say that I would NEVER and I mean NEVER give any business to this establishment again.
Upon arriving at 9:30AM, which was an INSTRUCTION by the spa, I was told "Were not open." Uuuuuummm...I had to tell her that I was here for a spa party and we were instructed to be there by 9:30AM. She then let me in and ask me to sit in the salon area and wait for the rest of my party. Not at one time did she come back to check on me or even to let me know that the rest of my party had arrived. It ticks me off when they ask you to arrive on time, but they don't provide their services on time. I was scheduled for a 10AM body scrub, but was not seen until 10:30AM.
Our spa party cost around $1200 and they didn't provide any bottled water or any fruit etc. Our Party "officially" started at 10:30AM and we were done at 3:30PM and we did not receive anything to eat or drink. The water given to the spa clients came from a Brita pitcher that was sitting out in the hallway which was also covered in dusk and even the water was not kept on ice or anything. It was literally room temperature. One of my friends had to request cold water and one on the employees went upstairs to get a glass of cold water. WTH? You would think they would at least have cold water for their patrons.
There was no place to store our items, so we literally had to carry our things with us everywhere we went. There was a small brown dirty futon in the spa area for you to wait, but since their was 7 in our party, some of us had to stand up and wait for our services. Also, because that was the only place for us to sit, it was kind of distracting when receiving your services because you could hear conversations from the hallway. Some of the party was asked to leave the "little" sitting area and sit up in the salon....WTH? Sit up in the hair salon in their spa robes to wait for services?....This is utterly ridiculous.
First of all, the place is FILTHY! There was dusk and dirt everywhere. I mean even on the jewelry and hair products that were for sale, upstairs in the hair salon and on the third floor in the manicure and pedicure area. I wouldn't recommend anyone getting a manicure and pedicure there because it's obvious that adequate sanitation practices are not implemented or followed there. Their customer service is lacking as well. For the price of their services, you would think you were going into an upper echelon spa.....NOPE not at all. I've been to various spas with prices cheaper than HC and was treated like royalty and the environment was clean, sanitary and relaxing.
The only positive thing about this spa is their masseuse Elijah. He's excellent at what he does and his talents can really be used somewhere else.
This place is truly unprofessional and tacky. Patrons beware! Do not spend your hard earn money here. It can truly be used at another spa that REALLY puts their clients and customers first.
I can't believe that this place was featured in such magazines as Essence, Ebony, Allure and there was even a mention in O. I was told the salon opened in 2001. I don't how involved the actual owner is with the salon but the people they have in place managing this salon are terrible.
Pros: Elijah the masseus
Cons: Customer service, cleanliness, prices