I used to go to Alan Daniels Salon fairly frequently. Around the time of Easter 2006, I called the salon a few days before the holiday. I said, I know you probably have no openings on Saturday (the day before Easter), but I was calling to check anyway. The girl on the phone enthusiastically said they did have an opening for Saturday, and booked the appointment. I was glad to score an appointment. Anyway, Friday comes and guess what, I get a voice message from the salon saying they were sorry I had missed my appointment, but please call and reschedule it. Whaaaa?? I called and said, ummmm, no, my appointment was for Saturday. The guy on the other end was very insistent and rude about the whole thing, he kept insisting it was for Friday. It was totally THEIR mistake, yet I got no apology, nothing. Customer service and the way an organization values my business is VERY important to me. I work in a service-oriented industry and we practically kiss our customers' butts to keep them happy. If you get bad service, you are likely to tell 9 people, but if you get good service you might tell 1-2. Since thousands will see this, I hope that it was worth it to AD Salon not to give me a simple apology and recognition/admittance of a mistake. Haven't been back to AD Salon in about a year and a half, and am quite happy with my new salon. \r
Yes, they'll do a great job on your hair. I am just very particular with the LITTLE things that show you that you are valued as a customer, so I will not return simply on principal.