Scary place! took my 1 week old new car in for a wash, pulled up and walked up to pay the cashier and was called back by Auto Glass guy who asked if I had insurance? I asked why he wanted to know and he claimed my windscreen had a couple of nicks in there and he could fix it with a polymer for free and bill insurance or I could pay $45 for the service and be on my way. Told him I just parked the car and there was no damage to the windshield a moment ago. He smiled and said there was I just did not see it... I told him he had just scratched my glass and he calmly told me I could not prove it. The management supported him and Pasadena PD state only course of action is civil litigation. I think blatant stealing and criminal behavior will help this car wash company I've used for years end up out of business sooner rather than later.