Called to have a glass top made for my dining room table. They came out to measure, but it didn't instill a lot of confidence in me. The paper template wasn't taped down, only creased along the edges, (and recreased several times). Didn't hear from them for couple of weeks as to status, phoned them and they weren't aware I had received no phone call. Finally got an appt to come out to install glass, it didn't fit. Gee..big surprise. Would call me when new glass was ready. No communication for the next several weeks. I called, didn't know (again) that I had received no communication. Would call me and let me know the status of my order. Talked with the owner himself, he assured me someone would get back to me. Didn't. Long and short, order placed in February, now mid April, no glass, no phone calls, no idea of status. Totally disgusted. Guess they aren't interested in my business.
Cons: No return phone calls, no status update, lost order, etc.