Arrived at Dealership and was met by Sales Consultant. Who asked, may I help you find something? I showed him the car ad they had updated on Dec. 8, 2011, which I had printed out that day. He took it and walked away, saying he would be back. I walked over the entire exterior of the dealership looking at almost every car, before I went inside. I found the sales consultant inside and he says. I'm sorry that vehicle is in the shop getting repaired. It's a new vehicle they had listed that morning, why is it in the shop? I ask him if I can see another 2011, and test drive one. He proceeds to tell me they have no other 2011 vehicles and I tell him there are at least 5 more that I saw on your website. He goes away and disappears for another 10 minutes and comes back with three keys and says we do have more.
He doesn't even know the inventory on the lot. He then tries to sell me some other car, when I came here for this particular car. He goes away for another 10 minutes and brings out his ""Team Leader"" Who basically does nothing; except brings me the car fax, which took forever. However, he did offer an apology for taking so long. Printer jammed...everything out of their mouth was an excuse for taking so long. For a NEW CAR in Service!
This sales team spent more time in their office or behind their doors than they did trying to make a sale. I felt ignored, and that my business didn't matter.
I left the business wondering why did I ever bother coming to Dick Hannah for a purchase; Good Deals perhaps, but the way I was treated I won't be back.
I'll take my $20k cash I have saved for a car and go elsewhere. And now everytime I open up a VW AD and I see their name, I hit the back button.