i will not recommend this place to anyone i know unless some serious damage repair is done. as far as i know, you only get married once and you want this feeling to flow from picking out the dress to picking up the dress. mace's got the picking out part right (kinda, they accused my mom of snapping photos when she was checking her phone to see when my sister could meet us after her baby, my niece's, dr. appt... they seem to act as though this is the 1st time they've had a bride order from out of town (my whole fam lives in mn and i live in az, which i've told them at least 20 times now). well, they have no clue how to communicate and i'm not convinced that it would be much better if i lived 5 mins from the salon. they call the ""preview"" appt. everything from a ""first try-on appt."" to a ""fitting"" and do not describe what that means at all. the 1st time i was told i needed to come in for my ""first try-on appt."" left on my voicemail, i was told i needed to come in w/in 14 days in case anything was wrong. would have been nice to know that 4 months ago when we paid. made sure to confirm i could come ANY day of the week to plan my trip and book a ticket around this (even though i called numerous times to try to get a straight answer on when my dress would be in and they constantly gave differing info but usually the answer was 4-6 months from the order date... helpful... so, called today to book an appt. should have known to leave at least 30 mins for this as this was the first i heard of the ""preview"" jargon (which, of course, i have no clue what this means, i'm a stockbroker, don't work for macy's bridal or read minds... sorry). the ""manager"" once again got on but last time she was apologetic and this time she made me wish i could have them send the dress back and refund our $ (i'm sure they wouldn't so i have no choice but to be stuck). instead, i listened to her tell me how wrong i was and not apologize that i was never told what words that were left on my machine as a ""first try-on appt."" didn't include alterations... sorry for assuming you'd explain any of this or that if i'm booking a $350 plane ticket i may want to accomplish more than look at the dress or try it on for fun. the ""manager"" then told me that the previous convo we had we only discussed the ""preview"" rather than ""fitting"" or ""alterations"" which are the only two words in my vocabulary relative to this concept, so i guarantee those are the words i used, but she was adamant that she was right so i let her win... she confirmed they had only ever called it a ""preview"" and even if that was the case (which it wasn't) i really could care less bc how the hell am i supposed to know what that means?! so, listened to my voicemail again to confirm i knew nothing of this ""preview"" word and the other girl called it a ""first try-on"" which i will let them listen to when i prove my point and hope to get some sort of apology after being treated like scum upon dishing out $1500+ for a wedding dress. what an exciting time in my life, right?! wrong... i would never recommend this place to anyone i know unless the do a 180 reeeeal quick and not in a fake, trying to save face and horrible reviews (which they deserve) king of way, but in a we actually understand service now kind of way, which i doubt bc the ""manager"" apologized up and down last time and ripped me to shreds this morning. she must be a miserable person to treat others (her clients) like that. i will probably try to track down her boss and send this over in hopes that any poor soles who choose macy's bridal in the future can enjoy their day rather than put up w/ their bs left and right.