The thing that stands out most at Jackson's is their service. It's not fast - the restaurant is on the small side and slows service down in addition to just not being able (or willing) to crank out food as quickly as many. But the fact that the owner often serves when he has a spare moment, will always come by to make sure everything is okay (as if to acknowledge that no night is ever 100% perfect from the kitchen AND also just to be genuinely welcoming), and small touches (hummus to start with great, freshly baked bread) far outweigh the few negatives. I had the burger and it was a bit torched - seared too much on the outside, and far less than medium on the inside, but not minding it, I said nothing and enjoyed the balsamic onions, blue cheese, garlic, and hand-cut fries accompanying. My girlfriend's pasta was a surprise - the crab essence was pronounced throughout the dish. Chocolate souffle won't win any awards but is pleasing and had a perfectly-sized vanilla ice cream scoop and chocolate and blackberry reduction on the side. Jackson's would be 5 star if the food were better - it is still very good, and the owner truly cares! And so we return again and again. Haven't touched steaks, meats, or fish on the menu. French onion soup is as good as others describe...
Pros: caring service, owner, and staff, good food
Cons: tough parking, small, busy