I have a couple loans with them: a car loan and a student loan. I used to be very satisfied and I had very little problems, but when I took out my student loan it seems that they can't get anything right. They will always claim to recieve half of my payment, and I will have to print out checks and prove to them that it has been paid. They put payments toward the wrong loans, even if I state where they are to go so I have to fix it.
If it were only a couple of occasions I would be fine, but it has happened on each one of my last 6 payments I have made.
They do recieve 2 stars because they have very friendly people working at the branch I go to. Their customer service call center has some very rude employees. And I work in customer service so I never call them angry, they are just rude without being attacked.
It isn't worth the trouble I go through to use them.