My wife and I were vacationing from Maine and visiting Florida friends. After a full week of parks, we finished our stay with a meal at Margaritaville. We called ahead in the morning for priority seating, actually before they opened. Surprisingly, they answered the phone. (IMPRESSED) We realized in the afternoon, we would be 20 min. later than expected. We called to let them know , only to find they didn't have our name on the list.(NOT IMPRESSED) Arrived and were seated immediately.(IMPRESSED)The waitress came to take beverage order. She was speaking lower than a whisper, as she was losing her voice. She returned with bev. and took meal order. By this time, she couldn't speak at all. She went home and another waitress took her place, (FELT SORRY),sweet girl. No, its not over yet. While waiting for our meal, my wife and I left the table to take a picture, as this was our first visit to Margaritaville, my first to Florida. I had left my sweatshirt on the back of my chair. I returned to find another waitress inspecting my shirt. While serving an adjacent table, a small stainless steel container of sauce fell off the serving tray and landed perfectly upright. This caused the sauce to fly straight up and out with erupting force. The shirt blocked most, but it went so high, some showered down on the table and on our friend on the opposite side of the table! (NOT IMPRESSED) They cleaned my shirt as best they could and the manager apologized and offered a new sweatshirt from the gift shop so I wouldn't have to walk around CityWalk with a soiled shirt that evening! (VERY IMPRESSED) I didn't ask for nor expect anything, but their offer, to say the least, caught me off guard. Oh, did I mention the knife that flew off a passing wait tray and I jumped out of the way? Well, after all that, strange as it seems, I considered it a great experience. When was the last time this many things happened to you at one meal? It was an exciting time. Of course, it helps that all four meals were GREAT! and the sweatshirt compensation, considering mine was ruined. Yes, it is now a ""work around the house"" shirt. I cannot wait to return to Florida. Margaritaville will be on the ""To Do"" list.