I've been going to Kim's for some time-- at first, just to rent videos for my boss, but then on my own when I was curious if they had any new foreign cinema releases. I went in on a couple of occasions during their ""Blow-Out"" sale. Waiting in line to purchase a DVD, I overheard the young employee behind the counter answer a question from the man in front of me (re: why the DVDs on the shelves were all out of order). There was no offer of assistance, no apology... Once I brought my DVD to the counter, I tried to make some polite small talk about the new store. The same employee looked at me and said, ""Look, why don't I just sell you this DVD and get this over with?"" I took my debit card back and walked out. Never again.
Pros: Good selection
Cons: Worst customer service imaginable