My boyfriend and I decided to try this place since it boasts being the best seafood in st. louis. I was not disappointed with the food at all. It was by all accounts fantastic. However, the service and management has left a bad taste in my mouth. I work in the service industry, you would essentially have to try really hard to upset me, I understand everyone has off days and things just dont always run smoothly...to a point that is. All but three tables were completely empty, and three servers on, it would seem that they would be able to handle the crowd, or not. I opted not to drink alcohol that night and only asked for water, which was never full and only had ice in it the first time it was poured. I ate my entire meal without a drink and then had to ask the server to get me some, to which she gave me iceless, room temp water, not very impressive. Dont get me wrong she was very nice and polite yet unattentive at best. When it came time for the bill we decided to split it in half. We both tipped her more than her service deserved. Then came the biggest mess. One of our cards was charged 3 times what it should have been, while the other was charged a smaller but wrong amount. When asked to fix it the GM gave a standard ""Its a new system"" response and said it would hopefully work itself out. We very clearly explained to her what the totals on each card should be and we expected she listened and would take care of it. After a few days the problem was made better but not fixed. The original charges were gone and I was charged the whole bill while my boyfriend was charged the tip amount. Like I said, I do the same thing for a living its not that difficult. You cant boast being a top restaurant and not handle business professionally and quickly. Good food but not worth all the hassel!!!!!!
Cons: poor service and damage control