After having a terrible experience a few years back, I was afraid to return to this location, but I was brave and gave them another go. Boy am I glad I did! I had the total opposite experience this time. Let me tell you, I have been to spas all over the world and at several locations in Philadelphia and Bluemercury is top notch. Normally I only trust my esthetician at the bluemercury in Chicago, but I thought I would give the philly location another chance a few weeks ago. I had Kelly do my waxing which included full leg and the dreaded brazillian. I had called ahead to make sure she would use the blue wax which is harder, and less painful than regular wax. The esthitician I had a few years ago refused to use it and did a very painful job on my waxing. Anyway Kelly called me right back to confirm that she would indeed use any wax I preferred. I made my appointment and went in to see her a week later.
The wax was painless and quick. Kelly is very friendly and put me at ease right away. We talked the whole time and the appointment flew by. At the end she even gave me hot towels and extra lotion to make sure that there was no wax left behind. ""Nobody leaves my session sticky"" she told me. Afterward, when I went to pay, the salespeople were friendly and courteous. I have to say, I had a true spa experience.
Most spas treat waxing clients with less respect than those getting other services done. One local spa which I shall not name, comes specifically to mind. Not at bluemercury. You get the spa treatment no matter what you order. My advice to anyone visiting bluemercury is to request Kelly. Also, no matter what city you are in, if there is a bluemercury around, see them first for your spa needs. They won't disappoint.
Pros: Skilled, knowledgable, proffesional, and friendly staff.
Cons: there's only one location in Philly!