My husband, son and I made our first visit to Hunan after reading about it on CitySearch. When we first walked in and were seated and made our order the waiter just sat nearby our table sort of keeping an eye on us. No big deal we thought, we had gotten there early and no one else was dining there yet. Maybe the waiter had nothing else to do.
We ordered the appetizer for two, it was 2 spare ribs, 2 spring rolls and 2 potstickers. All was good. Everything was not to hot though, about room temp.
Our entrees arrived fairly quickly, consisting of, Phoenix chicken, pork fried rice and mongolian beef. My husband and I enjoyed everything very much except, the rice.
The pork fried rice was undercooked. Light in color, crunchy in texture, the vegetables hard as could be and ice cold in the center (frozen?). We informed our waiter (who was standing nearby the entire time we ate) that the rice was undercooked and cold. He looked at us puzzled and said everything was fresh. I told him no, no, the peas are hard and cold in the middle. We told him to maybe heat up the rice. He took it from us.
When he returned with the rice it was clear this had been microwaved. The rice was mushy on the inside hard on the outside and the peas were now slightly warmer but still hard as rocks. We informed him again. He said he would get the manager.
The manager came and we explained to him the problem. He looked at us and said, ""well you ate half of it. I will charge you for half"". I said no, I dont want half off. I would just like a fresh bowl of rice. I even asked him if he could make us the rice with out the peas and carrots. He said he would not make it with out the peas and carrots, that I wont be having ""special"" rice. The way I ordered it is how he will remake it. OK fine. He takes the bowl.
He returns no more than 5 minutes later with the SAME bowl of rice. MICROWAVED AGAIN!!! The rice was now mush smashed into the pork which was now unrecognizable. The peas STILL to hard to eat. I could not cut them with a knife or smash them with my fork even. They just bounced around the plate. We informed the waiter again and he set off to inform the manager.
About 10 minutes went by with no sign of the manager, however I did see him walk right past us 3 three times totally ignoring us. The waiter confirmed he had told the manager and for us to just wait. My husband needless to say could not wait any longer to speak to the manager so he got up from the table to go get the manager himself.
When he got to the manager, he ran away from my husband. Ignoring him completely. The waiter got mad at my husband when my husband said he just wanted a fresh bowl of rice. The waiter told my husband that he did not need a fresh bowl of rice. He then told my husband, ""You people always do this when you come in"". Uh, excuse me? You people? We always do this? Shocked my husband and I told the waiter this was our first time in their restaurant. What exactly did he mean by that?
Well we asked the waiter, what he meant. NO RESPONSE! I got up sought out the manager asked him what his name was. His reply was an eye roll, a sigh, and then finally, ""Geraldo"" quickly followed by ""why""?I told him what had just happened. I told him I was done I want my check. He persisted with me that I just wanted ""free food"" and that ""you people"" always do this.
I told him this was my first time in his resturant and that I felt I was being discriminated against. He didn't even bat an eyelash.
At the end I just want to tell people who are not middle aged white business men to stay away from HUNAN. This is a R A C I S T establishment run by people who should know what feels it feels like to discriminated against. I mean these people were mexicans. Have a little respect people.
I will never return here again, even if the service was great the food is mediocre at best. Not worth the money.
Pros: Good spare ribs
Cons: Service, R A C I S T staff