This freight company is right up there w/Delta Airlines' shipping process! DO NOT USE THIS FREIGHT COMPANY UNDER ANY CIRCUMSTANCES! They are RUDE, hold your items for days/weeks, if it is not convenient for them to deliver the item - they simply wait until it is convenient. They DO NOT work w/your schedule or your time...they do what is easiest for them. When this person (a woman in this case) showed up at my home, attempting a delivery, she did not bother to come to the door. Instead, sat in the driveway calling my cell phone - which I did not hear, as it was upstairs and missed her call. I sat at home for days, waiting for this person! When I explained to her about my cell phone being upstairs and I could not hear it, she replied ""How am I supposed to know that""...I pretty much went balistic after that and actually hung up on her. I then called Action Cargo directly - the woman that answered the phone was not much better than the person I had just hung up on! TRULY HORRIBLE - I am ready to just return my item as I REALLY DON'T EVEN WANT TO DEAL WITH THESE PEOPLE!