I went to Kind Optical for new glasses and (hopefully) contact lenses. I experienced issues very similar to those detailed below by aw7919, sixeyes, and Hereitgoesagn.
The doctor was cordial enough, but very inflexible. Vision-wise, the contacts she had me try had potential, but were very uncomfortable. Because I had encountered similar comfort issues with that particular brand in the past, I asked to try something comparable in another brand. The doctor was very insistent that any other brand would be equally uncomfortable, despite my experience to the contrary. I gave up on contacts; it wasn't worth the effort.
The real problem is in the front of the house. ""Snippy"" and ""rude"" were used below to describe Danielle's dealings with patients. Those terms are 100% accurate. Rather than addressing the issues brought up by the patient, he's blamed for them. I was even told that I had to make compromises with my vision in order to use their superior lenses. There are definitely companies who use this approach to customer service, but it certainly has no place in the health care industry.
Unlike sixeyes, I was able to exchange a pair of glasses after repeated complaints. However, I wasn't refunded the $200 difference between the first pair of frames and their replacement. My lawyer said that she'd be able to recover that difference, but like the contacts, I decided it wasn't worth the effort.
Everyone at Kind told me that Danielle is the one that should be adjusting frames. The others pinch hit, but they're not that competent at it. That's OK as adjustments aren't part of their job descriptions.
The problem with this, however, is that Danielle can't tell you from one day to the next when she'll be in the store. When you do find her, you feel like she's in a rush and wonder if she's doing things right. She doesn't even clean your lenses unless you ask. (That's a built in service that's done without question everywhere else.) When she does clean them, you have to give them back because they're still smudged.
The worst experience was when Danielle left me sitting while she took a 15 minute call from her cellular phone company. She went to another room, but you couldn't help but hear the conversation throughout the store. Ironically, she was looking to have money refunded; it was very much like the problem I was experiencing with my glasses from Kind.
My advice? Stay away. Kind is expensive, and products are pushed on people even if they're not appropriate. The hours are short, and the person who's the ""face"" of the company is rude and inattentive. Go somewhere else. Anywhere else.