The important thing here is that the employees, including the vets, are helpful, friendly, and competent. Our 'special needs' dog was treated very well in all respects. We saw Dr. Sharma, who was very attentive, took time to answer my many questions, and called the next day with test results. During the exam and during her blood draw, he and the staff took extra special care. I felt that my pup was in excellent hands.