I've been a patient at Knight Vision for a number of years. I have glaucoma, and thought that Dr. Knight would be the best doctor for me since he specializes in glaucoma. I would believe that many of the negative reviews here were written by a disgruntled ex-employee or customer, except that many of the complaints I've read here I've experienced myself. Dr. Knight can be very friendly and nice, or he can be short and almost nasty. There was one occasion that I left the office almost in tears. Since that experience, I've always asked to see Dr. Bembenek instead, but when I get to the appointment, I end up with Dr. Knight again. While the receptionists have always been professional and friendly, the rest of the staff I've encountered are not. They do their jobs, but don't seem to have any interest in their patients and rarely smile or interact. I usually don'thave to wait in the waiting area for too long, but once I've been taken back, I've had to wait for a very long time on most occasions. I've had drops put in my eyes and told that I'll have to wait for a ""few minutes"" and 20 minutes later I'm still waiting for someone to return. I'm glad I found these reviews and see that I'm not the only patient who has bad experiences at this clinic. It's definitely time to find a different clinic, as I'm sure Dr. Knight is not the only glaucoma specialist in the Milwaukee area.