I am a frequent spa-goer, and have visited many top Milwaukee-area spas. It was not my first visit to Spa Roma, but it is definitely the last.
Spa Roma's new East side location has several glaring flaws, the first of which is the customer service. Be warned that you may be required to walk through a public atrium in a bathrobe as passers-by gape through street level windows, an uncomfortable experience I endured while the management failed repeatedly to rectify glaring problems.
Scheduling my appointment was the beginning of the headache, as the spa even asked me to change my services to work better with the spa's schedule.
After changing my clothes in cramped quarters, a nail technician barked orders to me to hurry along because there were other appointments! Although my spa service was fantastic (I had a facial), my nail service was interrupted by faulty equipment that caused the technician to constantly stop and find help with the defective chair, and meanwhile, barely communicating with me at all. There were multiple cords painfully disguised by screens and draping all around the nail suite, with messy equipment pushed into corners. The restrooms were extremely ill-equipped, uncomfortable and cold, and during services, I was able to overhear conversations among other spa-goers. Again, the lounge windows faced the street, where any pedestrian could peer in.
Furthermore, I was met with surprise fees at the close of my spa experience, a day that left me more stressed than when I entered. Rather than address my concerns, the manager simply walked away in apparent disregard for my valid complaints, leaving the receptionist to charge me the exorbitant rate.
Although Spa Roma has been well-reviewed in the past, the spa?s disorganization and poor customer service detracts from the outstanding work of particular aestheticians. There are many other spas in the city that could surely provide a better overall experience.