Granted, my husband and I have been here several times, and with each meal, our server was a fantastic guy who treated us like VIPs. However, this last (and it will be the last) time we dined at Osteria, we were treated like second-class citizens, made to wait for a very long time to order, made to wait again for our food, and eventually cancelled our dessert. I ordered a glass of port as a digestif and was poured a glass of sediment. The server (different guy, our previous server left for a warmer state), Brian, was rude, unapologetic, and made us feel unwelcome. He paid little attention to us, instead, putting more effort in his service with the two 4-tops near our table. When I walk into a restaurant, particularly one that's not so casual, I expect to be treated as well as the other diners. My husband and I think the food's good, nothing too exceptional, but coupled with the experience we had, it was not worth it.
Pros: Food was good, but not exceptional
Cons: Everything else