The only thing I can rate is the customer service, because they never got back to me to do my print job for me. Woman on the phone on the initial call was short, somewhat rude, and didn't offer any information or ask any questions. I had to guess at what I thought she would need to know. I eventually asked if I should send her the files to take a look at, and she said yes. I sent the files over and she emailed back the next day saying that she couldn't run that thickness of cardstock through, so she was unable to do the job. I emailed back and asked what she could run through her equipment, because I was very flexible on the end product. She never got back to me at all. Some businesses just don't realize that they're not just losing the one job as I went to another place downtown who will be doing all of a family member's stationary for their business. Go to Thomas Press!