I brought my kitten in for shots, neutering, and front paw declaw. This is my first pet, and the entire staff was very helpful in answering all of my many questions. The staff was so friendly, they even let me call and check up on my kitten during the surgery. It was very easy to get an appointment and pick-up that worked with my schedule. I have been there three times now (general check-up, surgery, and shots) and all three times have been a pleasant experience. I would highly recommend them.