You must keep track of everything you ask them to do and what they did. When you have a problem and they come back they have created more problems than they solved and then want to charge you to correct the additional problems! When you try to complain you get routed to the same guy you are having the problem with. The owner only gets involved when you refuse to pay their bills for creating more problems!
Pros: Very competitive pricing when purchasing.
Cons: Poor custormer service. Follow through is lacking.