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Rolf's Auto SVC - 183 Reviews - 3122 96th St S, Lakewood, WA - Auto Repair & Service Reviews - Phone (253) 533-2127
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Rolf's Auto SVC

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3122 96th St S
Lakewood, WA 98499
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(253) 533-2127
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Reviews

( 153 )
( 22 )
( 2 )
( 1 )
( 5 )

Best

I have been using Rolf's Import Auto Service for years and they always deliver great quality. They most recently did an oil change, but they've provided other services for me in t...

Worst

After 15 years and three cars (two mercedes and a landrover) of excellent service at Rolfs, they seem to have lost it. Took the Land Rover in for brakes and when we picked it up,...

Great Service 6/8/2017

I have been using Rolf's Import Auto Service for years and they always deliver great quality. They most recently did an oil change, but they've provided other services for me in the past. I keep going back to them because they do a great job with the work I need them to do. They're honest, reliable, and knowledgeable about their profession. I would definitely recommend them to other customers. The pricing is very nice, too! more

Highly Moral People 5/21/2017

Rolfs Imports diagnosed my coolant problems and gave me options as to what to do. I was never in doubt that my car was in the best hands possible. Also, I would give them all the highest compliment of all which is they all have morals and stick to them without flinching. They helped me out in a pinch and have gained a loyal customer. Can't recommend them enough. more

Excellent Experience! 5/3/2017

I had an excellent experience with Rolf's Import Auto Service. I had some issues with my car and after they did some work on it, everything turned out great. They worked very quickly and efficiently, and they have great customer service. The staff were very kind, attentive, and treated me like family. They are very understanding and gave me great insight on fixing and maintaining my car. Rolf's has very competitive pricing and I really like their rewards program that gives you deals for certain services. I would absolutely use them again in the future. more

Consistantly Great Service 4/26/2017

They took care of my MB SLK and now they are servicing my Porsche.. They provide professional and courteous service. Done right the first time, every time. more

THESE GUYS "ROCK"!!! 4/25/2017

I've had my Land Rover into Rolf's twice now and they've always found reasonably priced solutions other than the "replace everything" alternative I always hear from the dealer. They find ways to solve the problem by actually repairing things. What a novel idea!! They've become my "go-to" place for both my Land Rover and Lexus!! more

BMW repair 4/14/2017

Called Rolf's based on several peoples great recommendations. They took my BMW in right away, it sounded like it might be a serious issue. They called promptly and let me know what the repairs would be. Had it fixed the very next day. Kassandra the front office person was awesome. She explained everything in full detail. Will def take my car back for maintenance and repairs. more

Excellent customer service guality repairs 3/10/2017

Customer service is one of the best I have experienced. I was kept informed at each step of the repairs. The best recommendation I can make is that I will continue to have all my service needs and repairs done at Rolf's. more

Dissapointed 3/7/2017

After 15 years and three cars (two mercedes and a landrover) of excellent service at Rolfs, they seem to have lost it. Took the Land Rover in for brakes and when we picked it up, the check engine light came on and was making a bad noise. Front desk girl very confrontational more interested in talking than listening. Left the vehicle with them another day to no avail. They seemed happy with me taking my business elsewhere. RESPONSE FROM Rolf's Import Auto Service: Good afternoon Mr Gilmour, I am truly sorry to hear about your experience the other day at our Lakewood location. The last thing we ever want is to have you feeling that we do not care about your concerns. I have reviewed the repair order upon your return and noted that the technician was complete in their inspection, making sure there was no fault in his prior repairs or diagnostics. He then scanned for faults and noted that there were several misfires noted and detected. He did spend sometime in diagnosing the most common failures that cause this concern, however still needed more time to pinpoint what was failing on your vehicle. At this time it looks as if there was a breakdown in our communication to you and I sincerely apologize. I was wondering if you have had the concern repaired and what the cause was? If not, I would like the opportunity to try and help you get this concern taken care of. It seems as if the diagnostics may be more complex and if needed we have loaner vehicles and/or can get a rental vehicle. Thank you for taking the time to review our company, good or bad this is how we get the opportunity to be better service to our clients. I hope to hear from you soon. more

Fast, efficient and detail oriented. Outstanding customer service. 2/24/2017

I would definitely recommend Rolf's Import Auto Service because they are fast and efficient and they are very detail oriented. If we have any issues, they always answer our phone calls and overall, their customer service is outstanding. I have used them 3 or 4 times now and I have always been very pleased. I recommend them to anybody else that has the right kind of vehicle for him. more

This can't be real 2/11/2017

Just picked my car up and just like the last event something is broken again. This is the second time I mean this is unreal both of our cars. Your company needs to contact me right now! more

Always take care of you 12/31/2016

They are awesome! Have had my car in there twice in the past 6 weeks and they have been able to get everything taken care of in a reasonable amount of time and get the warranty company to cover everything. Very curtious and friendly. Would totally recommend them for all your repair needs. more

The Standard in Customer Service 12/20/2016

Very seldom do you find a business that treats its customers like family. ROLFS meets that standard and I am a customer for Life! Thank you Mark your team is amazing. I wish you and your team all the success that you all truly deserve. more

Outstanding service with outstanding people 12/17/2016

After searching through out I came across Rolf's and never looked back. This place is great. Amazing prices and great work with friendly faces to help guide you to your needs. Thank you for being the most honest shop I've ever been to. more

My car feels like it did when I purchased it. 12/9/2016

The guys at Rolfe's are top notch. They were timely and informative. Every step of the way I was informed and it was seamless. I pushed a tough timeline and needed my car for the weekend and they made it happen. I recommend this shop to anyone with a BMW any day over the dealership. I will be back anytime I have an issue. If OEM parts are a concern they only use OEM. Thank you. more

Outstanding service 11/23/2016

I've been taking my import cars to Rolf's for over 16 years, they have always done a great job on any repairs or service! Peter in the Fife location is awesome! more

Great place, always excellent work! 10/24/2016

I am quite happy with the work I had done from Rolf's Import Auto Service. I went in there to have them take care of my BMW, the workers there always did a very good job taking care of the car, and making sure it was in good condition to be driven before I took it out of the lot. I no longer use Rolf's as I sold my car recently, but I highly recommend their services to anyone in need of car repairs! more

Kassandra is tops! 9/21/2016

Rolf's Import Auto Service is the standard for skilled technicians and unrivaled customer support. I would recommend this business to anyone with an import that wants a shop they can trust! I will continue to be a loyal customer for years to come. more

They are #1 - no doubt about that!! 9/19/2016

Rolf's Import Auto Service is by far the best! They are honest and upfront about their charges and that really has made quite an impression on me. I have been a customer of theirs for about 10 years or so - and every time I can rely on their honesty. They do not oversell or make up problems that don't exist just to pump up sales - like most competitors around here have done. They keep me posted on anything that needs done and make sure I understand what they are doing BEFORE any charges get accrued. I am happy to leave a 5 star review and I highly recommend them. Just today, in fact, I was telling my friend about them. I really feel that any where else is a waste of money. RESPONSE FROM Rolf's Import Auto Service: Bill, Its a pleasure helping you maintain your vehicles. We look forward to your next visit. Thank you from our team !! more

Customer Centric, Professional, Skilled, & Efficient 8/12/2016

One of my key principles is "Do the right thing right the first time." While I have not discussed this with the Rolf's team, they appear to operate using the same principle. It drives me crazy to have to return to the shop because everything was not completed during the first visit. To date, this has NEVER happened in my experience at Rolf's -- the reason I came to Rolf's in the first place. Quality work at a fair price delivers value and with a customer-centric approach. What could be better? I was referred to Rolf's by someone else and in turn refer everyone I know. My 1997 Volvo GLT sedan drives like new because of Rolf's care and attention to detail. I couldn't be more pleased. Many thanks for the entire Rolf's team. more

Excellent job 8/12/2016

Excellent customer service more
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Additional information

  • Hours:

    Mon-Fri 7:30am - 5:30pm