After 15 years and three cars (two mercedes and a landrover) of excellent service at Rolfs, they seem to have lost it. Took the Land Rover in for brakes and when
we picked it up, the check engine light came on and was making a bad noise. Front desk girl very confrontational more interested in talking than listening.
Left the vehicle with them another day to no avail. They seemed happy with me taking my business elsewhere.
RESPONSE FROM Rolf's Import Auto Service:
Good afternoon Mr Gilmour,
I am truly sorry to hear about your experience the other day at our Lakewood location. The last thing we ever want is to have you feeling that we do not care about your concerns. I have reviewed the repair order upon your return and noted that the technician was complete in their inspection, making sure there was no fault in his prior repairs or diagnostics. He then scanned for faults and noted that there were several misfires noted and detected. He did spend sometime in diagnosing the most common failures that cause this concern, however still needed more time to pinpoint what was failing on your vehicle. At this time it looks as if there was a breakdown in our communication to you and I sincerely apologize.
I was wondering if you have had the concern repaired and what the cause was? If not, I would like the opportunity to try and help you get this concern taken care of. It seems as if the diagnostics may be more complex and if needed we have loaner vehicles and/or can get a rental vehicle.
Thank you for taking the time to review our company, good or bad this is how we get the opportunity to be better service to our clients. I hope to hear from you soon.