My SUV (Scuter) was laid victim to a hit and run on April 16, 2011 - Over $6,000 damage was done, the day I was leaving for Houston on vacation.
Scuter was dropped off at the collision center the following Monday (4/18/11). I picked up Scuter on April 29, 2011 as promised. The work completed was exceptional. There were a few minor things that still needed to completed, but it didn't prevent me from picking up the vehicle. All is fixed now, all parts have been received and they took care of it immediately.
I think we as consumers, need to realize that sometimes things do take a long time to complete - parts do get placed on back order (maybe they're in high demand), so to read posts that, honestly are bitches about things that are out of ours or their control really isn't fair to discredit the facility itself.
I've taken Scuter there before for a bumber replacement because someone backed into me. The repairs took less than a week. I think it just depends on what kind of internal damage has been done.
I personally, would recommend Barrett's to anyone in need of superior quality repairs. Their professionalism and superb customer service, I think, goes far beyond reproach.
Great Job Barrett's !!! Thank you.