I LOVE Carla's! I have been going there for several years for manicures. In the last year or so I have started having my hair done there as well. I am always greeted with a smile and a pleasant hello by the gal at the front desk. My hair always comes out great. If I ever have concerns though, my stylist tells me to come back if I am not sure of the color or cut. (Also, bonus - free follow-up bang cuts!!) They are great!