I am a hair person. I think if you asked my friends and family what my most fashionable trait is, they'd say my hairstyle. So I am picky when choosing a hair salon. I was referred to Jen at Regis by my best friend, who, knowing my need for good hair, recognized an artist. That was four years ago, and I have never had a bad experience, or even a ""not so great"" experience. The staff is professional and courteous, and has always greeted me within a minute of walking in the door. My past preferences for hair color and style are all documented so that if I decide to go back to a style I had previously (not very often, mind you) I can. I regularly get comments on how great my hair looks, not just after a day at the salon, but weeks afterward. They know their clients and products, and I trust them implicitly!