This is a doggy- and people-friendly shop in the heart of Columbia City. Each time I go in there, the staff takes a little time to work with me and answer questions I might have - the latest was buying a holistic flea powder. The staff person talked to me about her experiences with it, whether to use it in conjunction with a veterinary-prescribed flea medicine, and how long until I saw results. There are also fantastic toys and treats in there, and they stock healthy, high quality pet food. I also heard that they now deliver to your car - just call ahead of time and they'll bring the food out back to you. I think this is a great shop and don't really understand a few of the negative reviews. Say hi to Kosmo, the resident sweet pea dog.
Pros: Friendly staffers and great selection of treats and toys, grooming salon too.
Cons: Right next to a really good bakery, so I get a donuty snowball pastry every time... Grrr.