After a few bad experiences with Chase (post-WaMu), I decided to open a checking and savings account with Washington Federal Savings to support a local bank.
Two weeks after opening the account, I noticed a $14 withdrawal from my checking account by some unknown party. As it turns out, they automatically order checks for you when opening their Simple Checking account. I inquired about this charge, as it was not explained to me nor was it documented in the disclosure and fee rate sheet, and they essentially just said it was part of the process and that it was not documented. At one point I asked, "What documentation was I given that explains $14 will be removed from my account for ordering checks?" The teller replied, "Where does it say we won't?"
Thanks Washington Federal Savings for the two weeks of great service, and two days of horrible service. I will be closing my accounts.
Note: this review is specific to the Ballard location which, at the time of this review, was not available on judysbook.