Okay, mid November my Trane gas heater system failed on me and my family. We live in a 3 story house, and you can imagine how cold it can get inside when the outside temperature was 34 degress. We were without heat for almost 4 days until I finally got a hold of a company that had time to talk about this problem on the phone. I called Larry's and some man picked up, I explained to him my problems with my heater system he tells me that it was probably not fixable, he explained everything to me in a complicated way, he expected me to understand all this technical talk about DIY heater problems. I am sorry but Im not a natural gas repairman, I'm a consultant for an international trading corp, so excuse me for my lack of knowlegde on gas heaters. He told me to go open my heater and check a certain area if it had flames running in a rude tone like he didnt want to help. When I couldnt figure how to check for a flame, he simply said ""oh well, not fixable"" so I asked if he could come down to my house and check it. He says for my problem its ""not worth his time"", it was ""not fixable"", I afford him money to check and he declined. I tell him thanks for the help and he hangs up without any words. What kind of service it that? and their suppose to be running a business...not a good way to attract future customers, I'll tell everybody I know to never bother with Larry's, and I do know A LOT of clients, friends, and family who live in Bothel, WA. So the next two days I gave my father a call on my problem and he sent a mechanic over and the problem was solved in 15 minutes. The mechanic told me that a metal guard was covering something and that the person who did the install forgot to uncover an opening. I told him about my incident with Larry's and the mechanic was shocked on how rude this guy was. So my heater problem is fixed now. I DO NOT RECOMMEND LARRY'S GAS REPAIR TO ANYBODY, PLEASE AVOID THIS BUSINESS AT ALL COSTS. Find another repair service!
Pros: Picked up my call.
Cons: Bad service, rude, unwilling to help.