I was in the appliance parts business for 5 years prior to my current career, which is where I met Ray. Out of all the repair shops that sourced their parts from us, Ray was the one who exhibted the most integrity. Now, 15 years latter I'm still calling him for our repair needs. He's always very responsive and painfully honest. If something isn't worth fixing, he'll tell you.
Pros: Honest, reliable, knowledgable