Don't listen to those who rate this company low. I was reluctant to go here because of the low rating. Then I checked Angies List and the ratings were good. I had a Zojirushi hot water dispenser stop working (wife warmed ""butter"" on top of it and forgot about it, then the butter leaked behind the control panel and caused it to stop functioning). My Japanese wife is into ""eko"" (Japanese for being ""environmental friendly"") so she wanted to repair. Me, I would just buy a new one. However, as they say, happy wife, happy life (bummer for us dudes than nothing good rhymes with ""husband""). So, I cringed and called to ""repair"" what I consider a disposable device (didn't even think there were any non-asian folk that would repair such a thing). Bottom line: They quoted me $15 bucks to inspect and promised a firm fixed price quote to repair after inspection (of which the $15 would go towards). Sounded fair to me. I dropped off (BTW the girl who works there is a babe) and less than a week later, Mike called me with an estimate. $79 bucks. Like I said, I would buy a new one (only $120 from amazon) but don't want my Japanese wife cutting me off (she too is a babe so kinda like to keep her happy if ya know what I mean), so $79 was a fair deal. Picked it up and Mike had even cleaned it all up to boot (unexpected as I did not ask to clean it). My experience with Mike was OUTSTANDING. He is fair, honest and true. Nostalgic of an appliance repair shop of the days of yore. I HIGHLY RECOMMEND. DON'T LISTEN TO THE NEGATIVES as that is NOT what I experienced. Note that after living in Japan (where ""customer is GOD"") I am never impressed with American service and mostly a harsh critic of it. Not at this place. Action Small Appliance is EXCELLENT!!!!