First let me say that Acorn Uniforms is very sorry to hear of your experience Ocean34.
To answer your question it is not your fault that the sales clerk didn?t do his or her job, and again we apologize.
It is always Acorn Uniforms policy to ask a first time customer for contact information. We let them know that we do not sell or share this information ever and is only to help us better serve our customers. 100% customer satisfaction is our top priority.
If we are not granted that information then we truly have no way to contact our customers to let them know if something should arise with a given transaction.
Acorn Uniforms strictly follows the Payment Card Industry Data Security Standard (PCI DSS) policies that does not allow for our computer system to store any customer credit card information in our computers.
By following the laws set forth by our Federal Government pertaining to the management of credit card information, and by not having any contact information provided it made this situation very difficult to correct.
Acorn Uniforms is over 6000 square feet of Occupational Shoes (Dansko, Klogs, Alegria, Keen, Sanita just to name a few brands), Scrubs, Lab Coats, Chef Apparel, Corporate Apparel, and Work Wear.