I've been to this clinic twice. The first time the ladies at the front were nice, the doctor Thomas Buchanan listened to me, was very warm, kind, helpful and informative. I had no problems. It was a long wait but I was a walk in so I didn't complain. This was in June of 2011. I went back today because I feel like someone is knifing my throat. The first lady at the counter didn't know how to help me (I guess she was new) so I waited for another one. The second lady was SO rude. I have an HSA (Health Savings Account) with my husband and intended to pay with that. The card has my husbands name on it, which is the same as mine. The lady tried to decline it since his first name is different than mine, I informed her it's a family plan and I can use it. She called her manager and her manager told her I could use it. She fought with her manager, so her manager told her to call Kitsap Bank and check with them then. She called the bank and they told her I could use it. She fought with them too. Finally she said ""fine, I guess you can use it cause that's what they said even though your husband isn't here"" swiped it once, it didn't go through so she handed it back to me and said she wasn't going to take it, that my husband would have to call them (again). I called my husband who was busy at work and said just to use my debit card. I was so mad at the bitchy lady by that point I didn't want to give her my money, so I left. I can't believe how she treated me, not even so much that she rejected my money but that she was so rude about it. The account is activated and has 10x what she swiped it for so I am pretty sure she just swiped it too fast. I will never go back here.