I have frequented Louisa's often, it's conviently placed close to my job. Everyone in our office complains about the customer service. \r
Earlier this week I went to order a to-go meal and it took 48mins for me to get my meal, the same meal that a man ordered after me and recieved before me. When I asked if it would be much longer to the woman with short reddish hair, she said wait, that's it. I waited. \r
When a name was called that sounded similar to mine, and I went to the front, she simply said ""That is not your name!"" in a very rude manner, another to go ordered after mine yet done before my own.\r
Finally my order came out, which I now had no time to eat since it took 3/4 of my break to recieve. When she said my name I stood up and put my hand out to recieve the bag from her, she looked at my hand and dropped the bag on the table, turned and walked away. She is incredibly rude. \r
Today I went in again, with a friend. We are both african-american, when the same woman ordered our food she looked at us disgusted and ""dropped"" our plates in front of us. Ironically enough a interacial couple enetered after us and ordered. When the man's food was brought out the same woman, ignored his hand in the air and him repeating his name. A different employee dropped the food off apologizing saying she did not hear him, although everyone in the restaurant saw and heard him.\r
I have gone in time after time when I cannot make the walk down to Pete's near the water, where the customer service and food are both excellent, and everytime this older redheaded woman is incredibly rude, almost like she goes out of her way to be rude. I don't know if it's racism/prejudice, which I would hate to pin on anyone, or just horrible customer service, but quite frankly I'm at my wits end!
Pros: Good baked goods, just don't stay for the customer service
Cons: The absolute worst customer service!!!