I was drawn in by a group coupon deal for massage, then found out my insurance covered chiropractic as well, so I figured why not. I was happy to find a chiropractor who didn't do manual adjustments, which I can't stand. And I have to say, I did get some relief while going regularly (up to 3 times a week at the end of 2010, in order to take full advantage of insurance coverage). Unfortunately, it has not lasted...my neck pain started coming back about a week and a half after I stopped going there, which surprised me. I thought that for the regularity with which I was having adjustments, they would be slightly more lasting.
Unfortunately, I was sketched out by their insurance practices, and finally decided to leave after my insurance company refused to cover one of their claims. At the appointment, I even told Dr. Burick that I didn't think the insurance covered what he was doing, but he blew me off and said he was sure they did.
I had also overheard things in the waiting room that made me suspicious, and I asked the reception what happened if the insurance denied coverage after a client had already received care. She told me (quite unprofessionally, I thought) about one client who had racked up quite a bill and then it turned out their insurance had denied the coverage, and now they were paying it off over a long period. I know that insurance companies are not easy to deal with, but I got a bad feeling about the way she described it to me.
At the same time, this receptionist asked me regularly whether I would like to schedule massages. This seems normal enough, but I have called my insurance company on multiple occasions to ask about coverage for massage, and every person that I've talked to has said that I do NOT have coverage for massage. However, the receptionist at Dr. Burick's said that when she called they said I had unlimited massage covered at 100%. Luckily I knew this wasn't correct, but even after I shared this with her she kept trying to get me to schedule massages. And each time I reminded her of this, she just gave me a blank look, like we hadn't had this conversation several times before.
So, maybe I'm being overly suspicious, but I just don't trust them with insurance billing anymore, and would recommend that if you do go there, you be very cautious and know exactly what your insurance covers.