Batteries can be put in at any quality jewelry store. I needed a FINE WATCH SERVICED. My husband & I handed them an older Hamilton watch (1970's) last September to repair. They took the $ and gave us reciepts. WE contacted them in October was told it was ready. I picked it up- it worked for 2 weeks, we called and then mailed it back. Sometime in November my husband called- a man told him it was now on the third movement. Still not right, we will call you when it is ready. Now it is April- ENOUGH calling with no real comfortable feelings. So we drove 75 plus miles to visit this ""fine"" establishment. We were greeted with some acknowledgement- and promptly told they are giving us our money back. They couldn't get a reliable movement. SO seven months later the watch doesn't work, and we get our money back. BUT- they never called us to tell us the status- EVER. The woman working the counter expresses obligitory sorrow. As we complained about such POOR customer service. They couldn't even call with an update. The spineless person in the lab coat (maybe the owner?) listened in on our conversation enought to tell us he was going to call the police, while we are still waiting for our refund check. He would NOT apologize for not phoning us ( I asked him for one). When I told them I had another watch that needed repair and they had previously quoted me $400 and I would certainly NOT be bringing here, I was told the repair issues would be different, NO I explained it wasn't an issue of cleaning... it was that I wouldn't give these people any of my hard earned money with such POOR customer service. She did NOT care. They told me that they don't need my business so I guess they don't want yours either. Me thinks they have been in business so long they don't care anymore.