This is the email I sent them!
I had my car detailed (FULL DETAIL $305) today 4/20/2012. Black SUV. I was in a hurry when I picked it up at 5 PM, so I did a quick walk around and it looked great! When I got home I started looking closer at the paint on the hood, millions of swirls and scratches were still there! But a very nice wax job was done over them. The whole reason that I brought my SUV to you was to remove the swirls and scratches! I can wax the car myself! So I went on youtube to see what it takes to remove scratches and swirls. Low and behold, a plethora of how to videos! So I borrowed a buffing machine from a friend of mine who had an extra new foam pad. I happened to have some Mcguires polishing compound from a few years ago and decided to see if I could remove some of the scratches and swirls myself. So I taped half the hood off with blue painters tape. Then I followed the instructions on youtube (kinda). After five (5) that's F I V E minutes I removed most of the swirls and scratches!!!!!!!!! From half of the hood! AYFKM (are you f$#&$#@ kidding me)!!! Why did I just spend THREE HUNDRED DOLLARS? For a car wash, a little wax and some armor all? What kind of outfit are you running there? I saw some Ferrari's at your shop when I was there, maybe because I wasn't driving one? Would you do this crappy of a job for one of your Ferrari customers? Somehow I don't think so.